Terms of service

Privacy Policy

This Privacy Policy describes how www.kyuka.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have additional questions, want more information about our privacy practices, or would like to make a complaint after reviewing this policy, please contact us by email at info@kyuka.co.uk.

Collecting Personal Information

When you visit the Site, we collect information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more details about what Personal Information we collect and why.

Device Information

Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor Shopify.
Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

Purpose of collection: To provide products or services to you, fulfill our contract, process your payment, arrange shipping, provide invoices and/or order confirmations, and screen orders for risk or fraud. Based on your preferences, we may also provide information or advertising about our products and services.
Source of collection: Collected from you.
Disclosure for a business purpose: Shared with our processor Shopify.
Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of collection: To provide you with assistance and support.
Source of collection: Collected from you via email at info@kyuka.co.uk.
Personal Information collected: Any information you provide during your communication with us.

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Legal obligations: We may share your Personal Information to comply with laws, regulations, subpoenas, or other lawful requests, or to protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you. For example:

Google Analytics: We use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Advertising Partners: We share information about your use of the Site, purchases, and interactions with our ads on other websites with our advertising partners, sometimes using cookies or similar technologies.

You can opt out of targeted advertising by visiting the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you up to date on new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases in accordance with the General Data Protection Regulation (GDPR):

Your consent;
The performance of the contract between you and the Site;
Compliance with legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

We will retain your Personal Information for our records unless you request its deletion. For more details on your right to erasure, please see the ‘Your Rights’ section below.

Your Rights (GDPR)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, or request correction, updating, or deletion of your information. Contact us at info@kyuka.co.uk to exercise these rights.

CCPA (For California Residents)

If you are a California resident, you have the right to access, correct, update, or delete your Personal Information. Contact us at info@kyuka.co.uk for further information.

Cookies

A cookie is a small amount of information that’s downloaded to your device when you visit our Site. We use cookies to enhance your browsing experience and track how you use our Site. You can manage cookies through your browser settings.

Do Not Track

We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.