Shipping policy

Shipping Policy

At Kyuka, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy to understand how we handle the delivery of your purchases.

Order Processing Time

Standard Processing: Orders are processed within 1-3 business days (Monday through Friday, excluding holidays). During peak seasons or sales, processing times may extend slightly.
Order Cut-Off: Orders placed after 3:00 PM GMT will be processed the next business day.
Delayed Orders: In the event of any delays due to high demand or unforeseen circumstances, we will notify you promptly via email.

Shipping Rates & Delivery Times

We offer a variety of shipping options at checkout based on your location:

United Kingdom:

Standard Shipping: 3-5 business days – £3.90
Expedited Shipping: 1-2 business days – £8.00
Free Shipping: Orders over £100 qualify for free standard shipping.

International Shipping:

Standard International Shipping: 7-14 business days – £14.00
Expedited International Shipping: 3-7 business days – £27.00

Please note: International customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

Shipping Confirmation & Tracking

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.

Shipping Restrictions

We currently ship to the UK and select international destinations. If your country is not available at checkout, please contact us at info@kyuka.co.uk to inquire about shipping options.

Delivery Issues

Lost or Stolen Packages: Kyuka is not responsible for lost or stolen packages marked as delivered. If your package is missing, please contact the shipping carrier with your tracking information to resolve the issue.
Incorrect Address: Please ensure all shipping details are correct at the time of purchase. Kyuka cannot be held responsible for packages shipped to an incorrect address due to customer error.

Contact Us

For any shipping inquiries or concerns, feel free to contact us at info@kyuka.co.uk. We’re here to help!