Refund policy

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Returns & Refunds Policy

At Kandle & Co, we strive to ensure your complete satisfaction with every order. However, we do not accept returns unless items have arrived damaged or faulty.

Change of Mind Returns
If you wish to return an item that is no longer needed, you are welcome to do so, however please note that we are unable to issue a refund for any items that arrive back to us in a damaged or broken condition. Returned items must be received in their original, unused and undamaged condition to be eligible for a refund.

Damages and Issues
Please inspect your order upon receipt and contact us immediately at info@kandleandco.com if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Non-Returnable Items
We are unable to accept returns on items that have been opened, used, or altered in any way.

Exceptions for Faulty or Damaged Items
If your item arrives damaged or faulty, please reach out to us within 7 days of receipt. We will request photos of the damaged or defective item and may offer a replacement or refund based on our assessment.

Refunds
If a return is accepted, we will notify you and provide a refund to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.

Contact Us
For any questions or concerns regarding your order, please contact us at info@kandleandco.com — we're here to help.